The CSM will be responsible for fusing and complementing the relationship between The Oracle Public Cloud and our customers core business objectives and priorities thereby driving increased business value and alignment between Oracle and its valued customer community.
The Customer Success Manager will be responsible for driving customer adoption through successful onboarding and utilization of the PaaS and IaaS services (Technology Cloud).
They will need to proactively identify and priorities opportunities, and collaborate with PreSales, Support, Sales, Development, Consulting and Partners (etc) to improve the customer’s use of Technology Cloud.
This will include problem solving, milestone development and ongoing state of the customer reviews to ensure that customers maximize their usage of the platform.
Serve as the primary point of contact for customer post sale Cloud related activities
Responsible for Public Cloud PaaS and IaaS adoption and issues escalation